Privacy Policy

Information We Collect

When you request an estimate or contact us, we collect the information you choose to give us, including your first and last name, phone number, email address, service address and city, the type of service you need, property type, number of bedrooms and bathrooms, approximate square footage, how often you would like cleaning, your preferred times for a walkthrough, and any notes you include. We also record whether you chose to receive text messages from us.

When you visit our website, we may automatically collect basic technical information such as your browser type, device type, the pages you visit, and the time you spend on the site.

How We Use Your Information

We use your information to respond to your estimate request, schedule your free walkthrough, provide and manage your cleaning services, send appointment reminders and service updates if you consent to receive them, send promotional messages only if you separately opt in to marketing messages, answer your questions, improve our website, and meet our legal obligations. We do not sell your personal information.

Text Messaging (SMS)

You can choose to receive text messages from us by checking one or both optional consent boxes on our estimate form. Consent to receive text messages is not required to request an estimate or to buy any service.

Non-marketing messages include estimate requests, walkthrough and appointment scheduling, appointment reminders, service updates, and customer care. Marketing messages include special offers, seasonal cleaning promotions, and recurring cleaning plan updates. You will only receive the type of messages you agreed to.

Message frequency may vary. Message and data rates may apply. Reply STOP at any time to stop receiving messages. Reply HELP for assistance.

No mobile information will be shared with third parties or affiliates for marketing/promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties, except for aggregators and providers of the Text Message services.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Service Providers

We use trusted service providers to host our website, process form submissions, and deliver text messages and emails on our behalf. These providers may only use your information to perform those services for us.

Cookies and Tracking

Our website may use cookies and similar technologies to keep the site working properly and to understand how visitors use it. You can set your browser to refuse cookies. Some parts of the site may not work as intended if cookies are disabled.

How We Protect Your Information

We use reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, loss, or misuse. No website or electronic storage is completely secure, so we cannot guarantee absolute security.

How Long We Keep Your Information

We keep your information for as long as needed to provide our services, keep accurate business records, and meet legal requirements.

Your Choices

You can ask us to review, correct, or delete the personal information we have about you by contacting us using the details below. You can stop text messages at any time by replying STOP. You can stop emails by replying and asking to be removed.

Children's Privacy

Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will post the updated version on this page and change the "Last updated" date above.

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